Shipping Returns Policy

Effective Date: August 4, 2026

At A Stitch & A Story, every kit is carefully assembled and packed with the hope of creating joyful moments, lasting memories, and a love of reading and creativity. We want you to shop with confidence, and our satisfaction guarantee ensures that we’re committed to making your experience a positive one.

**Processing Time**  

Orders are typically processed and shipped within 2–3 business days after your order is placed. Please note that processing times may be slightly longer during holidays, new product launches, or periods of high order volume.

**Shipping Method**  

All orders are shipped via UPS. Once your order has shipped, you’ll receive a shipping confirmation email with tracking information so you can follow your package’s journey.

**Shipping Area**  

At this time, we ship within the United States only. We look forward to expanding to additional locations in the future.

**Free Shipping**  

We proudly offer FREE standard shipping on orders of $75.00 or more (before taxes and after any discounts) within the United States. Orders under $75.00 will be charged shipping at checkout based on the destination and package weight.

**Damaged or Missing Items**  

We carefully inspect every order before it leaves our studio as part of our shipping policy. If your package arrives damaged or if any contents are damaged during shipping, please contact us within 7 days of delivery. To help us resolve the issue quickly, please include:

- Your order number  

- A brief description of the problem  

- Clear photographs of the damaged item(s) and packaging  

If your claim is approved, we’ll gladly replace the damaged item(s) at no additional cost to you. If something is missing from your kit, please contact us before returning your order, as our return policy allows us to often send the missing item without requiring a return.

We hope you’ll love your purchase. However, if you’re not completely satisfied, our return policy allows for returns under the following conditions to uphold our satisfaction guarantee.

**Return Eligibility**

Returns are accepted within 30 days of delivery. To be eligible for a refund:

- The complete kit must be returned.

- All original contents must be included.

- Items should ideally be returned in clean, resalable condition whenever reasonably possible.

Opened kits may be returned, provided all original components are included. Refunds may be reduced or denied if significant items are missing or if materials have been excessively used or damaged beyond what is reasonably necessary to inspect the product.

**Return Shipping**

Customers are responsible for return shipping costs unless:

- The item arrived damaged, or

- We made an error when fulfilling your order.

In these situations, we’ll gladly provide a prepaid UPS return shipping label, in line with our shipping policy.

**Refunds**

Once your returned package has been received and inspected, we’ll notify you regarding the status of your refund. Approved refunds will be issued to your original method of payment. Please allow several business days for your financial institution to process and post the refund after it has been issued. Note that shipping charges are non-refundable unless the return is due to our error or a damaged shipment.

**Exchanges**

At this time, we do not offer direct exchanges. If you’d like a different item, simply return your eligible purchase and place a new order.

**Order Changes & Cancellations**

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before your order has been shipped. Once an order has shipped, it cannot be canceled.

Your happiness means a great deal to us. Every A Stitch & A Story kit is thoughtfully designed to bring stories to life through creativity, imagination, and handmade memories. If something isn’t quite right, please let us know; our satisfaction guarantee ensures that we’ll always do our best to make it right according to our return policy. As a small family business, we truly appreciate every customer and every order. Thank you for supporting A Stitch & A Story and for allowing us to be part of your family’s story. 

Contact Us 

Questions about your order or our shipping policy? We’re always happy to help. 

A Stitch & A Story 

Email: support@astitchandastory.com 

Website: www.astitchandastory.com